“Where is my bill?” was the first inquiry and now it is “Why am I receiving two coupon booklets?”
For the recent billing cycle Associa Nationwide partnered with a new printing company and unfortunately we hit some stumbling blocks that resulted in delayed processing of the coupons and a shipment of a second booklet.
The Annual Assessment Notices were mailed in December, providing you with the official notice of assessment together with instructions for accessing your account online, a list of payment options and a note explaining that the billing coupons would be sent shortly (this took much longer than projected). As a result late fees will not be charged in January because of this delay. Please accept our sincere apologies for any inconvenience that delays in billing may have caused.
For those who received 2 booklets with the $40 coupons but different late fee amounts, the coupon with $3.50 is the correct coupon. You may throw out the other booklet.
For those who live in the Townhomes on Hwy 55 whose Assessment is $90 per month, keep the $90 one and you may toss out the $50 booklet you received.
If you were on Direct Draft through our office you would not have received any coupon booklets.
Please be assured the Association will not be charged for this printing error.
Vera Mason
Senior Property Manager
Associa-HRW
